Terumo Europe: Enhancing business partner data quality with SAP MDG D&B integration

Terumo at a glance 

Terumo Europe is a core player in the EMEA healthcare market by providing best in class quality products and services. This well-known medical company with over 1,400 employees, headquartered in Leuven, generated net sales around €840 million in FY23. Serving more than 50 countries across the EMEA region, Terumo relies heavily on accurate Business Partner data to ensure smooth operations.  

To maintain its high standards of quality and regulatory compliance, Terumo is seeking additional tools to improve the quality and reliability of its Business Partner data during creation and updates. Integrating D&B functionality in SAP MDG can provide the necessary capabilities to enhance data accuracy and ensure compliance, supporting better decision-making and operational efficiency. 

Terumo’s data challenges and business needs 

Terumo faces ongoing challenges in managing supplier and customer data quality. Inconsistent information from addresses to Tax numbers limits visibility into the accuracy of this critical data. Manual data entry can introduce errors, making maintenance more complex. Limited resources further increase the risk of data issues, highlighting the need for effective strategies to maintain high data reliability and accuracy. 

As a result of these challenges ranging from increased legislative and regulatory risks, time-consuming data cleansing, customer and supplier frustrations, incorrect deliveries, unpaid invoices, and potential fraud Terumo has decided to act. To improve data quality, reduce the administrative burden on the team, and avoid legal issues, the company has chosen to go for the Alluvion MDG D&B Connector and integrate D&B directly as part of their MDG processes. This solution will ensure reliable Customer & Supplier data and enhance overall operational efficiency. 

Key data issues Terumo faces, impacting operations and decisions: 

• Incomplete and Inaccurate Records: Manual data entry and lack of verification can result in gaps and errors in Business Partner information, leading to supply chain disruptions and operational inefficiencies. 
• Duplicate Records: Standardization of data can help identify duplicates early in the process. Unique and universal identifiers, like Dun & Bradstreet (D-U-N-S®) number, facilitate this even more. 
• Incorrect Company Details: Outdated or incorrect company information can disrupt operations and impact decision-making, leading to poor financial assessments and ineffective strategies. 
• Outdated Financial Information: Inaccurate financial data can affect credit evaluations and risk management, which may impact financial planning and stability. 
  
  

How the SAP MDG Productivity Pack & D&B Connector solve these issues  

The Alluvion SAP Certified SAP MDG Productivity Pack – D&B Connector links your SAP Master Data Governance system directly to the Dun & Bradstreet database, giving you reliable, up-to-date information about your customers and suppliers when you need it most.   

Key Benefits of Implementing the MPP D&B Connector 

• Efficient and Accurate Data Management: Automates retrieval, validation, and maintenance of Business Partner data from reliable sources, reducing manual effort, errors, and compliance risks. 
• Enhanced User Experience: Users can quickly find and verify Business Partner data, select the right roles and branches, and work within intuitive workflows. 
• Improved Data Quality and Consistency: Standardization, enrichment, deduplication, and universal identifiers ensure reliable data, supporting better decision-making and long-term operational efficiency. 
• Risk Mitigation and Compliance: Access to accurate financial and credit information enables informed risk assessment, reduces exposure to financial and regulatory risks, and ensures sustained compliance. 
• Operational Efficiency and Streamlined Workflows: Automation reduces manual tasks, enhances coordination across departments, and frees resources for strategic initiatives, leading to cost savings and productivity gains. 

The Measurable Impact of a successful D&B Integration 

• The Impact of Implementing D&B Functionality offers a noticeable improvement in master data management processes.  
• Increased data accuracy: Automated verification and enrichment processes ensure that the Business Partner data is accurate, standardized, complete, and up to date. 
• Reduction in duplicate records: The number of duplicate Business Partner records is significantly reduced through more accurate data, which will facilitate the deduplication. 
• Enhanced decision-making: With reliable data, decision-makers can confidently assess business risks, negotiate better contracts, and optimize supplier and customer relationships. 
• Operational efficiency: The automation and standardization of data processes result in faster onboarding of new Business Partners, more efficient procurement and financial processes, and a reduction in manual data management tasks.