Why SAP MDG Customer Support?

  • Ensure business continuity and quality of service

    Continuity of your business is of the utmost importance to you. Your SAP MDG landscape, also known as SAP Master Data governance and underlying SAP Workflow environment should run stably.

    Your management organization has its hands full and is often limited in staffing. It is therefore a challenge to have in-depth MDG / workflow / BRF+ / Fiori / SAP Web Dynpro knowledge, to resolve incidents quickly, to improve step-by-step and thus to maintain the quality of service to the organization. Calling in the help of a consultant is a logical step, however, due to the shortage in the market, availability is often limited. The result is that you have to wait a long time for support, so the continuity of your master data management processes and data quality are compromised.

  • Improve internal efficiency

    Incidents must be prevented as much as possible and if they do occur they must be resolved within an acceptable period. In addition to stability, the step-by-step progress and improvement of the key functionality is to keep your user organization happy and to make the process more user-friendly and efficient. These improvements are motivated not only by the wishes of your organization but also by the technological innovations that SAP and Avelon offer.

     

  • Increase user satisfaction

    The satisfaction of your end users and suppliers comes first! Higher service quality will not only result in a better user experience but also more productive business interactions with internal and external users. As a result, quality will improve and deliverables will meet the needs and expectations of the stakeholders.

How do we support your SAP MDG investments?

To support the management of your MDG / SAP workflow environment solidly and professionally, Alluvion offers you various Management subscriptions. Depending on the chosen subscription you have a monthly right to an X number of hours of support by an Alluvion expert. Our experts have a broad, in-depth and up-to-date knowledge of MDG, SAP workflow, BRF+, Web Dynpro and Fiori.

MDG%2Bsupport.jpg

Within the subscription, the following activities are carried out by Alluvion:

  • Solve incidents

  • Carry out minor change requests

  • Proactive monitoring of your MDG / SAP workflow environment

  • Proactively giving improvement proposals to further optimize the use of MDG / SAP workflow

  • Spar with your contact person to determine the impact and priority of change requests

  • Periodic consultation on the performance of Avelon and the developments within both organizations.

The management subscription forms a solid foundation for you to guarantee the continuity of your operations and the quality of your services!

Would you like to know more about our management subscriptions? Feel free to contact us.